Whole-home managed Wi-Fi

Key challenges facing Broadband Operators

30% of helpdesk calls are Wi-Fi- related*, not only do these calls incur costs to the service provider but they highlight the levels of consumer dissatisfaction with Wi-Fi. Consumers expect Wi-Fi to deliver the broadband speeds promised everywhere in their homes, without the dead spots they encounter. Many calls are around installing and using Wi-Fi, such as how to reset the WI-FI password. Poor visibility of what is happening in the connected home limits the ability to proactively address these issues. 

* 2018 statistic, source: North American service provider

Delight consumers with HomeAssure Managed Wi-Fi

CommScope's HomeAssure Managed Wi-Fi solution addresses coverage and performance issues using Wi-Fi extenders that create a self-optimizing mesh Wi-Fi network.

It is easy to install and use; assisted by the HomeAssure app, consumers can manage networks themselves, and address issues such as resetting passwords or setting parental controls.

When a customer does call, the SaaS Cloud Service platform offers the visibility, analytics and control that operations and helpdesks need to manage and troubleshoot home Wi-Fi networks.

Visibility and proactive support

HomeAssure cloud management provides complete home Wi-Fi visibility. One of the most comprehensive, in-depth Wi-Fi data sets available today allows service providers to understand what is happening and take pro-active action.

Intelligent analytics and dashboards provide the tools for the operations team and the helpdesk to identify and solve Wi-Fi issues. From a macro view of the entire device population, down to individual Wi-Fi connections in the home.

Easy to install and use

Reducing Wi-Fi related calls to the help-desk starts with simplifying the consumer experience, making Wi-Fi easy to install and manage. The easy to install, self-configuring HomeAssure network achieves exactly this. Our consumer app empowers customers to install, manage and resolve issues with their home network themselves. Fewer service calls and visits mean lower costs and happier users.

The app enables simple network management tasks such as:

• Viewing their Wi-Fi password or SSID information
• Seeing what’s happening on their network—for example, who’s connected and how much data they are using
• Enabling/disabling guest access or removing people and devices from their network
• Setting parental controls to limit children’s network access

Improved coverage and performance

A home gateway/router with high-quality Wi-Fi that is managed and optimized from the HomeAssure cloud is the first step toward providing a great Wi-Fi experience.

For larger homes, additional mesh Wi-Fi extenders provide full-home coverage. Our HomeAssure app allows consumers to install and automatically configure extenders, while a signal strength test on the app helps consumers place extenders for best coverage with reliable backhaul to the gateway.

HomeAssure automatically optimizes the network’s performance—steering devices toward the best Wi-Fi access point/frequency/Wi-Fi channel—and dynamically shares Wi-Fi resources fairly across devices. Plus, as consumers move around the home, the reliability of applications such as video or voice calling is assured by split-second transitions between APs and by using a common SSID.

Homes with legacy or third-party gateways that cannot be upgraded can also benefit from HomeAssure by using an additional Wi-Fi extender with control software to replace the gateway Wi-Fi.